View source for FAQ:ACC/Suppliers invoices-Preliminary entering/en

{{FAQ
|version=546
|group=Accounting/Suppliers invoices/Preliminary entering
}}

*Why can I not select a certain user as approver?

Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable.

*I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"?

Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.

*I want to delete an invoice but receive an error message "Could not delete (Unlocked)"?

If you click on DELETE INVOICE in the Preliminary entering before the invoice has been saved, the error message "Could not delete (Unlocked)" is shown. Use CANCEL instead. If you want to remove the scanned invoice, click SCANNING and then UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.

*How do I delete a scanned but not yet preliminary entered invoice?

Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.

*Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver?

In the user records in Base registers/General/Users, tab Approval you can select the option "Send e-mail about new invoices".