News:Changes to Marathons support - Revision history

VJ: Marked this version for translation

2024-11-21T19:15:44Z

Marked this version for translation

VJ at 19:15, 21 November 2024

2024-11-21T19:15:29Z

VJ: Created page with " {{News |Changes to Marathons support |module=System |group=Users |version=546W2410 |revision=0 |case=CORE-5880 |published=2024-11-21 }} Changes to Marathons su..."

2024-11-21T19:11:38Z

Created page with "<translate> {{News |Changes to Marathons support |module=System |group=Users |version=546W2410 |revision=0 |case=CORE-5880 |published=2024-11-21 }} Changes to Marathons su..."

New page
<translate>
{{News
|Changes to Marathons support
|module=System
|group=Users
|version=546W2410
|revision=0
|case=CORE-5880
|published=2024-11-21
}}

Changes to Marathons support

As of November 15 2024, we will only offer full support to users with the correct authorization.
Users who are not authorized will continue to have access to support, but in limited form.
Therefore, it’s important that each user in your installation is labelled with the correct authorization.

What does full support mean?
A user with full support access can access all information in the authorized companies.
This means that the user’s Marathon support response may contain information that is labelled as confidential.
This authorization applies to all companies in which the user is authorized, and regardless of authorization group.

What does limited support mean?
A user without full authorization can still contact the Marathon support team with general questions regarding Marathon’s functionality. However, the solutions that will be provided by the Marathon support cannot contain any Marathon data.

Instruction to ensure that users are provided the correct authorization.

1. Open users’ settings

• For the old interface: go to Base registers/General/Users, tab Other

• For the new interface: Go to System/Base registers/Users, tab Other

2. Check the box "Has access to all information in authorized companies via Marathon's support”
for the users who should have access to Marathon data in support tickets.

{{ExpandImage|user_support_checkbox.png}}

It’s possible to batch change the authorization parameter by selecting multiple users and clicking on the button BATCH CHANGE.

{{ExpandImage|user_support_batch.png}}

In Base Registers/General/Users it's possible to export the list to Excel to examine the users with authorization with the button EXPORT.

{{ExpandImage|user_support_export.png}}

Why are we making this change?

We are constantly striving to offer you the most efficient support while also improving the security and protection of your data in Marathon.
This new procedure will help us ensure that only authorized persons have access to confidential Marathon data.

If you have any questions please feel free to ask us at support@kase.se

</translate>

@@ Line 1: / Line 1: @@
 <translate>
 {{News
 |Changes to Marathon's support
@@ Line 10: / Line 11: @@
 }}
 <b>Changes to Marathon's support</b>
 As of November 15 2024, we will only offer full support to users with the correct authorization.
 Users who are not authorized will continue to have access to support, but in limited form.
@@ Line 17: / Line 20: @@
 <b>What does full support mean?</b>
 A user with full support access can access all information in the authorized companies.
@@ Line 23: / Line 27: @@
 <b>What does limited support mean?</b>
 A user without full authorization can still contact the Marathon support team with general questions regarding Marathon’s functionality. However, the solutions that will be provided by the Marathon support cannot contain any Marathon data.
 <b>Instruction to ensure that users are provided the correct authorization.</b>
 .	Open users’ settings
 •        For the old interface: go to Base registers/General/Users, tab Other
 •        For the new interface: Go to System/Base registers/Users, tab Other
 .	Check the box "Has access to all information in authorized companies via Marathon's support”
 for the users who should have access to Marathon data in support tickets.
@@ Line 40: / Line 50: @@
 {{ExpandImage|user_support_checkbox.png}}
@@ Line 46: / Line 57: @@
 It’s possible to batch change the authorization parameter by selecting multiple users and clicking on the button <b>BATCH CHANGE.</b>
 {{ExpandImage|user_support_batch.png}}
 In Base Registers/General/Users it's possible to export the list to Excel to examine the users with authorization with the button <b>EXPORT</b>.
 {{ExpandImage|user_support_export.png}}
 <b>Why are we making this change?</b>
 We are constantly striving to offer you the most efficient support while also improving the security and protection of your data in Marathon.
 This new procedure will help us ensure that only authorized persons have access to confidential Marathon data.