Difference between revisions of "FAQ:ACC/Suppliers invoices-Preliminary entering/en"

Revision as of 16:21, 5 September 2016

• Why can I not select a certain user as approver?

Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable.

• I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"?

Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.

• Jag vill makulera en faktura men får meddelandet ”Kunde ej radera (Upplåst)”?

Om man klickar på Makulera faktura i Ankomstregistreringen innan fakturan har sparats visas meddelandet "Kunde ej rader (upplåst)". Välj Avbryt istället. Om den inskannade fakturan ska tas bort, tryck på Skanning och sedan på Ångra. De bilder som inte ankomstregistrerats än kommer upp. Klicka på Ångra tills den faktura du vill ta bort visas. Markera fakturan och välj Radera. Nästa AT-nummer backar.

• How do I delete a scanned but not yet preliminary entered invoice?

Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.

• Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver?

In the user records in Base registers/General/Users, tab Approval you can select the option "Send e-mail about new invoices".

• Can Kalin Setterberg help us with OCR?

Yes, contact us for more information.