Difference between revisions of "FAQ:ACC/Suppliers invoices-Preliminary entering"
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| − | *Varför kan jag inte välja en användare som attestör? |
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| + | *Why can I not select a certain user as approver? |
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| − | Antingen är användaren inte behörig till bolaget, eller så är användaren spärrad på grund av för många felaktiga inloggningsförsök. Du kan ge användaren nytt lösenord genom att du markerar användaren, och trycker på Nytt lösenord. Därefter borde användaren kunna väljas som attestör. |
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| + | Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable. |
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| − | *Varför får jag meddelandet ”Önskar ej mail” när jag försöker skicka fakturan på attest? |
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| + | *I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"? |
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| − | Rutan Maila om ny faktura i fliken Attest på användaren är inte ikryssad. Kryssa i den, så kan du maila ut fakturan på attest. |
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| + | Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step. |
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| + | *I want to cancel an invoice but gets the error message "Could not delete (Unlocked)”? |
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| + | If you click on {{btn|Cancel}} in the Preliminary entering before the invoice has been saved you recieve this message. Choose {{btn|Cancel}} instead. If the scanned invoice should be deleted, click on {{btn|Scan}} and then {{btn|Undo}}. The scanned documents that has not been registered yet will appear. Click the button {{btn|Undo}} until you see the invoic you want to delete. Mark the invoice and click on {{btn|Delete}}. Next AT-number will be corrected automatically. |
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| + | *How do I delete a scanned but not yet preliminary entered invoice? |
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| + | Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step. |
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| + | *Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver? |
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| + | In the user records in Base registers/General/Users, tab Approval you can select the option "Send e-mail about new invoices". |
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| + | *Is it possible to get invoices OCR-interpreted? |
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| + | Yes, please contact Kalin Setterberg for more information. |
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Latest revision as of 11:36, 18 June 2018
| Published | unknown |
|---|---|
| Module | Accounting |
| Version | 546 |
| Revision | unknown |
- Why can I not select a certain user as approver?
Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable.
- I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"?
Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.
- I want to cancel an invoice but gets the error message "Could not delete (Unlocked)”?
If you click on Cancel in the Preliminary entering before the invoice has been saved you recieve this message. Choose Cancel instead. If the scanned invoice should be deleted, click on Scan and then Undo. The scanned documents that has not been registered yet will appear. Click the button Undo until you see the invoic you want to delete. Mark the invoice and click on Delete. Next AT-number will be corrected automatically.
- How do I delete a scanned but not yet preliminary entered invoice?
Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.
- Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver?
In the user records in Base registers/General/Users, tab Approval you can select the option "Send e-mail about new invoices".
- Is it possible to get invoices OCR-interpreted?
Yes, please contact Kalin Setterberg for more information.
