Difference between revisions of "FAQ:ACC/Suppliers invoices-Preliminary entering/en"
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*Why can I not select a certain user as approver? |
*Why can I not select a certain user as approver? |
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Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable. |
Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable. |
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| + | *I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"? |
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| − | *Jag vill ändra en faktura men får meddelande "Får ej ändras - attest påbörjad”? |
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| + | Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step. |
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| − | Fakturan kan inte ändras under Leverantörsreskontra/Ankomstregistrering men det går bra att göra ändringar i Leverantörsreskontra/Attestbevaking när attest påbörjats. |
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| + | *I want to cancel an invoice but gets the error message "Could not delete (Unlocked)”? |
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| + | If you click on {{btn|Cancel}} in the Preliminary entering before the invoice has been saved you recieve this message. Choose {{btn|Cancel}} instead. If the scanned invoice should be deleted, click on {{btn|Scan}} and then {{btn|Undo}}. The scanned documents that has not been registered yet will appear. Click the button {{btn|Undo}} until you see the invoic you want to delete. Mark the invoice and click on {{btn|Delete}}. Next AT-number will be corrected automatically. |
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| + | *How do I delete a scanned but not yet preliminary entered invoice? |
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| − | *Jag vill makulera en faktura men får meddelandet ”Kunde ej radera (Upplåst)”? |
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| + | Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step. |
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| − | Om man klickar på Makulera faktura i Ankomstregistreringen innan fakturan har sparats visas meddelandet "Kunde ej rader (upplåst)". Välj Avbryt istället. Om den inskannade fakturan ska tas bort, tryck på Skanning och sedan på Ångra. De bilder som inte ankomstregistrerats än kommer upp. Klicka på Ångra tills den faktura du vill ta bort visas. Markera fakturan och välj Radera. Nästa AT-nummer backar. |
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| + | *Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver? |
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| − | *Hur kan jag radera en inskannad faktura som ännu inte ankomstregistrerats? |
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| + | In the user records in Base registers/General/Users, tab Approval you can select the option "Send e-mail about new invoices". |
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| − | Gå till Skanning och tryck på Ångra. De bilder som inte ankomstregistrerats än kommer upp. Klicka på Ångra tills den faktura du vill ta bort visas. Välj Radera. Nästa AT-nummer backar. |
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| + | *Is it possible to get invoices OCR-interpreted? |
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| − | *Varför får jag meddelandet ”Önskar ej mail” när jag ska maila fakturan till en attestör? |
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| + | Yes, please contact Kalin Setterberg for more information. |
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| − | På användaren i Basregister/Allmänt/Användare under fliken Attest finns valet Maila om ny faktura. |
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Latest revision as of 11:36, 18 June 2018
| Published | unknown |
|---|---|
| Module | Accounting |
| Version | 546 |
| Revision | unknown |
- Why can I not select a certain user as approver?
Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable.
- I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"?
Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.
- I want to cancel an invoice but gets the error message "Could not delete (Unlocked)”?
If you click on Cancel in the Preliminary entering before the invoice has been saved you recieve this message. Choose Cancel instead. If the scanned invoice should be deleted, click on Scan and then Undo. The scanned documents that has not been registered yet will appear. Click the button Undo until you see the invoic you want to delete. Mark the invoice and click on Delete. Next AT-number will be corrected automatically.
- How do I delete a scanned but not yet preliminary entered invoice?
Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.
- Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver?
In the user records in Base registers/General/Users, tab Approval you can select the option "Send e-mail about new invoices".
- Is it possible to get invoices OCR-interpreted?
Yes, please contact Kalin Setterberg for more information.
