Difference between revisions of "FAQ:MED/Media plans-Media plans/en"
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{{FAQ |
{{FAQ |
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|version=546 |
|version=546 |
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| − | |group=Media/Media plans |
+ | |group=Media/Media plans/Media plans |
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| − | * |
+ | *I get a message that the order is busy when i try to open it? |
If the order is busy by a user that not actually has the order open, answer YES to the question about unlocking it. |
If the order is busy by a user that not actually has the order open, answer YES to the question about unlocking it. |
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| − | *The amounts on the order do not correspond with the actual agreement? |
+ | *The amounts on the order do not correspond with the actual agreement? |
Check if there is a special agreement on the order, tab Other or on a price row. |
Check if there is a special agreement on the order, tab Other or on a price row. |
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| − | *I get a message saying that the agreement not is valid, what can be wrong? |
+ | *I get a message saying that the agreement not is valid, what can be wrong? |
Open the agreement and check the validity time. Also check if the agreement only concerns certain media types or just a certain media. |
Open the agreement and check the validity time. Also check if the agreement only concerns certain media types or just a certain media. |
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| − | * |
+ | *The invoice gets an incorrect reference |
Open the client and check the settings in the Invoicing tab. If "Only one invoice per product" is checked, the reference is fetched from the product. |
Open the client and check the settings in the Invoicing tab. If "Only one invoice per product" is checked, the reference is fetched from the product. |
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| − | * |
+ | *What does the different calculations stand for in a media plan? |
Net: gross minus discounts, Net-net: net minus media's commissions, Net-net client: net minus media's commissions that goes to client, CTC: Net-net client plus other agreement components. |
Net: gross minus discounts, Net-net: net minus media's commissions, Net-net client: net minus media's commissions that goes to client, CTC: Net-net client plus other agreement components. |
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| + | *I cannot write reference number on the order; the field is grey? |
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| − | *Jag kan inte fylla i referensnummer på ordern, fältet är grått? |
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| + | Uncheck the box "Same ref no in complete plan", in the media plan under the tab General |
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| − | Kryssa ur rutan Samma ref.nr hela planen som finns i fliken Huvud på planen. |
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| + | *I cannot write product number on the order; the field is grey? |
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| − | *Jag kan inte fylla i avdelning på ordern, fältet är grått? |
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| + | Uncheck the box "Same ref no in complete plan", in the media plan under the tab General |
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| − | Kryssa ur rutan Samma avdelning i hela planen som finns i fliken Huvud på planen. |
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| − | * |
+ | *How do I register an order in another currency? |
| + | Enter special currency on the order, tab Other, field Currency. |
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| − | Ange en avvikande valuta i fliken Övrigt på ordern, i fältet Valuta. |
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| − | * |
+ | *How do I enter a special allocation on an order, the tab is grey? |
| + | Check "Allocation per order" in the Media plan, tab Allocation template. |
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| − | Kryssa i Fördelning per order i fliken Fördelningsmall på planen. |
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| + | *How do I credit an allocation? |
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| − | *Hur gör jag för att kreditera en fördelning? |
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| + | Open the order and click CREDIT ALLOCATION. Select the invoice you wish to credit. A credit insertion will be created. Invoice the credit from 08-70-10. |
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| − | Öppna ordern, och tryck på Kreditera fördelning. Välj fakturan du vill kreditera. Ett kreditinförande skapas som faktureras via 08-70-10. |
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| + | *I want to credit the whole order, but not the capital cost. |
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| − | *Jag vill kreditera hela ordern, men inte kapitalkostnaden. |
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| + | Open the order, select the insertion and click on CREDIT. Open the credit insertion and check "Exclude possible capital cost" in the tab Other. Invoice in 08-70-10. |
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| − | Öppna ordern, markera införandet och tryck på Kreditera. Öppna kreditinförandet och kryssa i Undertryck eventuell kapitalkostnad i fliken Övrigt. Fakturera i 08-70-10. |
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| + | *I want to credit an insertion, but not the insertion fee. |
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| − | *Jag vill kreditera ett införande, men inte införingsavgiften. |
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| + | Open the insertion and click on CREDIT. Open the credit insertion and check "Exclude possible insertion fee" in the tab Other. Invoice in 08-70-10. |
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| − | Markera införandet och tryck på Kreditera. Öppna kreditinförandet och kryssa i rutan Undertryck eventuell införingsavgift i fliken Övrigt. Fakturera i 08-70-10. |
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| + | *How do I credit a part of an insertion? |
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| − | *Jag vill kreditera delar av ett införande, hur gör jag? |
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| + | Select the insertion an click CREDIT. Open the credited insertion and a price row and adjust the amount. Invoice in 08-70-10. |
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| − | Markera införandet och tryck på Kreditera. Öppna kreditinförandet och prisraden, och justera beloppet. Fakturera i 08-70-10. |
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| + | *Can I change media on an invoiced insertion? |
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| − | *Kan jag byta medie på ett fakturerat införande? |
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| + | Yes, you can. The change creates a log record on the order. |
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| − | Ja det kan du, bytet skapar en loggpost på ordern. Observera att loggposten endast skapas från och med en viss version av Marathon (545W1501). |
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| − | * |
+ | *Can I change client on an invoiced plan? |
| + | Yes, you can. Check the parameter "Allow change of client on an invoiced plan" in Base registers/MED/Parameters tab Plans and Orders. |
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| − | Ja det kan du, om du aktiverar parametern Tillåt byte av kund på fakturerad plan som finns i Basregister/Med/Parametrar fliken Planer & Ordrar. |
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Latest revision as of 11:48, 18 June 2018
| Published | unknown |
|---|---|
| Module | Media |
| Version | 546 |
| Revision | unknown |
- I get a message that the order is busy when i try to open it?
If the order is busy by a user that not actually has the order open, answer YES to the question about unlocking it.
- The amounts on the order do not correspond with the actual agreement?
Check if there is a special agreement on the order, tab Other or on a price row.
- I get a message saying that the agreement not is valid, what can be wrong?
Open the agreement and check the validity time. Also check if the agreement only concerns certain media types or just a certain media.
- The invoice gets an incorrect reference
Open the client and check the settings in the Invoicing tab. If "Only one invoice per product" is checked, the reference is fetched from the product.
- What does the different calculations stand for in a media plan?
Net: gross minus discounts, Net-net: net minus media's commissions, Net-net client: net minus media's commissions that goes to client, CTC: Net-net client plus other agreement components.
- I cannot write reference number on the order; the field is grey?
Uncheck the box "Same ref no in complete plan", in the media plan under the tab General
- I cannot write product number on the order; the field is grey?
Uncheck the box "Same ref no in complete plan", in the media plan under the tab General
- How do I register an order in another currency?
Enter special currency on the order, tab Other, field Currency.
- How do I enter a special allocation on an order, the tab is grey?
Check "Allocation per order" in the Media plan, tab Allocation template.
- How do I credit an allocation?
Open the order and click CREDIT ALLOCATION. Select the invoice you wish to credit. A credit insertion will be created. Invoice the credit from 08-70-10.
- I want to credit the whole order, but not the capital cost.
Open the order, select the insertion and click on CREDIT. Open the credit insertion and check "Exclude possible capital cost" in the tab Other. Invoice in 08-70-10.
- I want to credit an insertion, but not the insertion fee.
Open the insertion and click on CREDIT. Open the credit insertion and check "Exclude possible insertion fee" in the tab Other. Invoice in 08-70-10.
- How do I credit a part of an insertion?
Select the insertion an click CREDIT. Open the credited insertion and a price row and adjust the amount. Invoice in 08-70-10.
- Can I change media on an invoiced insertion?
Yes, you can. The change creates a log record on the order.
- Can I change client on an invoiced plan?
Yes, you can. Check the parameter "Allow change of client on an invoiced plan" in Base registers/MED/Parameters tab Plans and Orders.
