Difference between revisions of "FAQ:Helpcenter/Support"
From Marathon Documentation
(Created this with some questions about the support form.) |
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{{FAQ |
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* An error message showed up, what should I do? |
* An error message showed up, what should I do? |
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If the error message is not specific enough to describe what's wrong the best course of action is to create a support case. While the error message is shown you may select ''Support'' from the cogwheel menu. You may then proceed to fill out the fields of the support form. |
If the error message is not specific enough to describe what's wrong the best course of action is to create a support case. While the error message is shown you may select ''Support'' from the cogwheel menu. You may then proceed to fill out the fields of the support form. |
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* When I start a support case the company I am currently using is shown, why not my primary company? |
* When I start a support case the company I am currently using is shown, why not my primary company? |
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The company should be the one the error occurred in, not necessarily the company you are employed by. This is for giving information which may faster resolve any issues if they are company specific. |
The company should be the one the error occurred in, not necessarily the company you are employed by. This is for giving information which may faster resolve any issues if they are company specific. |
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Latest revision as of 18:47, 28 September 2015
FAQ item
| Published | unknown |
|---|---|
| Module | Helpcenter |
| Version | 546 |
| Revision | unknown |
- An error message showed up, what should I do?
If the error message is not specific enough to describe what's wrong the best course of action is to create a support case. While the error message is shown you may select Support from the cogwheel menu. You may then proceed to fill out the fields of the support form.
- When I start a support case the company I am currently using is shown, why not my primary company?
The company should be the one the error occurred in, not necessarily the company you are employed by. This is for giving information which may faster resolve any issues if they are company specific.
