Difference between revisions of "FAQ:ACC/Suppliers invoices-Preliminary entering"
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*I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"? |
*I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"? |
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| + | The invoice can not be changed in Accounting| Suppliers' invoices, Preliminary entering tab. When approval has started, it can be changed in the Watch list tab. |
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| − | Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step. |
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*Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver? |
*Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver? |
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| − | In the user records in Base registers |
+ | In the user records in System|Base registers|Users, tab Approval you can select the option "Send e-mail about new invoices". |
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*Is it possible to get invoices OCR-interpreted? |
*Is it possible to get invoices OCR-interpreted? |
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| − | Yes, please contact |
+ | Yes, please contact Marathon for more information. |
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Latest revision as of 08:28, 29 April 2026
| Published | unknown |
|---|---|
| Module | Accounting |
| Version | 546 |
| Revision | unknown |
- Why can I not select a certain user as approver?
Either the user is not authorised to the company, or he/she has been blocked because of too many invalid login attempts. Give the user a new password by selecting him/her in the list and clicking on NEW PASSWORD. After that the user should be selectable.
- I want to make changes in an invoice but receive an error message saying "Do not change - approval has started"?
The invoice can not be changed in Accounting| Suppliers' invoices, Preliminary entering tab. When approval has started, it can be changed in the Watch list tab.
- I want to cancel an invoice but gets the error message "Could not delete (Unlocked)”?
If you click on Cancel in the Preliminary entering before the invoice has been saved you recieve this message. Choose Cancel instead. If the scanned invoice should be deleted, click on Scan and then Undo. The scanned documents that has not been registered yet will appear. Click the button Undo until you see the invoic you want to delete. Mark the invoice and click on Delete. Next AT-number will be corrected automatically.
- How do I delete a scanned but not yet preliminary entered invoice?
Go to tab Scanning in Supplier's invoices and click UNDO. The pictures that has not yet been preliminary entered are shown. Click on undo until you are on the invoice you want to remove. Select it and click DELETE. Next AT-number will back one step.
- Why do I receive the message "Does not want e-mails" when I am sending an invoice to an approver?
In the user records in System|Base registers|Users, tab Approval you can select the option "Send e-mail about new invoices".
- Is it possible to get invoices OCR-interpreted?
Yes, please contact Marathon for more information.
