Difference between revisions of "FAQ:ACC/Invoice distribution"
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| + | *I get a message "All invoices could not be sent", why? |
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| + | It happens often if some kind of technical problem has occured. It can be a temporary network error or a configuration failure in the parameters. Try again in a few minutes. If the error remains, contact Kalin Setterberg for further assistance. |
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| + | *I can't see all invoices on the list in Invoice distribution when I am searching, why? |
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| + | Change your selection. Remeber to check what sort of invoices you wish to see; "Project invoices", "Media invoices" or "Direct invoices". If the invoice is not electronic, uncheck the box "Only e-invoices". |
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| + | *Why is my selection not saved in Invoice distribution? |
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| + | Click on SAVE after you've made your selection. |
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| + | *I see invoices in teh Invoice distribution that have alrady been sent. How can i delete them from the list? |
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| + | Check the box "Only not sent" in the selection and you will not see them anymore. |
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| + | *I have a message in the Sending queue column. Where is the sending queue and what is it? |
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| + | The sending queue handles all emails, e-invoices and faxes that have been sent from Marathon. You'll find the program in System: Sending queue. |
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| + | *What is the function EXPORT for? |
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| + | For exporting invoice files to an external accounting system. |
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| + | *I have printed an invoice to a wrong recipient. Can I mail it again without crediting it? |
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| + | You can change e-mail address in the invoice distribution with CHANGE and send it again. Project invoices do not have to be credited. |
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Latest revision as of 10:26, 18 June 2018
| Published | unknown |
|---|---|
| Module | Accounting |
| Version | 546 |
| Revision | unknown |
- I get a message "All invoices could not be sent", why?
It happens often if some kind of technical problem has occured. It can be a temporary network error or a configuration failure in the parameters. Try again in a few minutes. If the error remains, contact Kalin Setterberg for further assistance.
- I can't see all invoices on the list in Invoice distribution when I am searching, why?
Change your selection. Remeber to check what sort of invoices you wish to see; "Project invoices", "Media invoices" or "Direct invoices". If the invoice is not electronic, uncheck the box "Only e-invoices".
- Why is my selection not saved in Invoice distribution?
Click on SAVE after you've made your selection.
- I see invoices in teh Invoice distribution that have alrady been sent. How can i delete them from the list?
Check the box "Only not sent" in the selection and you will not see them anymore.
- I have a message in the Sending queue column. Where is the sending queue and what is it?
The sending queue handles all emails, e-invoices and faxes that have been sent from Marathon. You'll find the program in System: Sending queue.
- What is the function EXPORT for?
For exporting invoice files to an external accounting system.
- I have printed an invoice to a wrong recipient. Can I mail it again without crediting it?
You can change e-mail address in the invoice distribution with CHANGE and send it again. Project invoices do not have to be credited.
