Difference between revisions of "News:Changes to Marathons support"
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{{News |
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| − | <b>Changes to |
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As of November 15 2024, we will only offer full support to users with the correct authorization. |
As of November 15 2024, we will only offer full support to users with the correct authorization. |
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Users who are not authorized will continue to have access to support, but in limited form. |
Users who are not authorized will continue to have access to support, but in limited form. |
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<b>What does full support mean?</b> |
<b>What does full support mean?</b> |
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A user with full support access can access all information in the authorized companies. |
A user with full support access can access all information in the authorized companies. |
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<b>What does limited support mean?</b> |
<b>What does limited support mean?</b> |
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A user without full authorization can still contact the Marathon support team with general questions regarding Marathon’s functionality. However, the solutions that will be provided by the Marathon support cannot contain any Marathon data. |
A user without full authorization can still contact the Marathon support team with general questions regarding Marathon’s functionality. However, the solutions that will be provided by the Marathon support cannot contain any Marathon data. |
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<b>Instruction to ensure that users are provided the correct authorization.</b> |
<b>Instruction to ensure that users are provided the correct authorization.</b> |
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1. Open users’ settings |
1. Open users’ settings |
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• For the old interface: go to Base registers/General/Users, tab Other |
• For the old interface: go to Base registers/General/Users, tab Other |
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• For the new interface: Go to System/Base registers/Users, tab Other |
• For the new interface: Go to System/Base registers/Users, tab Other |
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2. Check the box "Has access to all information in authorized companies via Marathon's support” |
2. Check the box "Has access to all information in authorized companies via Marathon's support” |
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for the users who should have access to Marathon data in support tickets. |
for the users who should have access to Marathon data in support tickets. |
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{{ExpandImage|user_support_checkbox.png}} |
{{ExpandImage|user_support_checkbox.png}} |
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It’s possible to batch change the authorization parameter by selecting multiple users and clicking on the button <b>BATCH CHANGE.</b> |
It’s possible to batch change the authorization parameter by selecting multiple users and clicking on the button <b>BATCH CHANGE.</b> |
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{{ExpandImage|user_support_batch.png}} |
{{ExpandImage|user_support_batch.png}} |
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In Base Registers/General/Users it's possible to export the list to Excel to examine the users with authorization with the button <b>EXPORT</b>. |
In Base Registers/General/Users it's possible to export the list to Excel to examine the users with authorization with the button <b>EXPORT</b>. |
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{{ExpandImage|user_support_export.png}} |
{{ExpandImage|user_support_export.png}} |
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<b>Why are we making this change?</b> |
<b>Why are we making this change?</b> |
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We are constantly striving to offer you the most efficient support while also improving the security and protection of your data in Marathon. |
We are constantly striving to offer you the most efficient support while also improving the security and protection of your data in Marathon. |
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This new procedure will help us ensure that only authorized persons have access to confidential Marathon data. |
This new procedure will help us ensure that only authorized persons have access to confidential Marathon data. |
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Latest revision as of 20:15, 21 November 2024
| Published | 2024-11-21 |
|---|---|
| Module | System |
| Version | 546W2410 |
| Revision | 0 |
| Case number | CORE-5880 |
Changes to Marathon's support
As of November 15 2024, we will only offer full support to users with the correct authorization. Users who are not authorized will continue to have access to support, but in limited form. Therefore, it’s important that each user in your installation is labelled with the correct authorization.
What does full support mean?
A user with full support access can access all information in the authorized companies.
This means that the user’s Marathon support response may contain information that is labelled as confidential.
This authorization applies to all companies in which the user is authorized, and regardless of authorization group.
What does limited support mean?
A user without full authorization can still contact the Marathon support team with general questions regarding Marathon’s functionality. However, the solutions that will be provided by the Marathon support cannot contain any Marathon data.
Instruction to ensure that users are provided the correct authorization.
1. Open users’ settings
• For the old interface: go to Base registers/General/Users, tab Other
• For the new interface: Go to System/Base registers/Users, tab Other
2. Check the box "Has access to all information in authorized companies via Marathon's support” for the users who should have access to Marathon data in support tickets.
It’s possible to batch change the authorization parameter by selecting multiple users and clicking on the button BATCH CHANGE.
In Base Registers/General/Users it's possible to export the list to Excel to examine the users with authorization with the button EXPORT.
Why are we making this change?
We are constantly striving to offer you the most efficient support while also improving the security and protection of your data in Marathon. This new procedure will help us ensure that only authorized persons have access to confidential Marathon data.
If you have any questions please feel free to ask us at support@kase.se
