Difference between revisions of "FAQ:MED/Media plans-Media plans/en"

Revision as of 15:05, 20 October 2015

• I get a message that the order is busy when i try to open it?

If the order is busy by a user that not actually has the order open, answer YES to the question about unlocking it.

• The amounts on the order do not correspond with the actual agreement?

Check if there is a special agreement on the order, tab Other or on a price row.

• I get a message saying that the agreement not is valid, what can be wrong?

Open the agreement and check the validity time. Also check if the agreement only concerns certain media types or just a certain media.

• The invoice gets an incorrect reference

Open the client and check the settings in the Invoicing tab. If "Only one invoice per product" is checked, the reference is fetched from the product.

• What does the different calculations stand for in a media plan?

Net: gross minus discounts, Net-net: net minus media's commissions, Net-net client: net minus media's commissions that goes to client, CTC: Net-net client plus other agreement components.

• I cannot write reference number on the order; the field is grey?

Uncheck the box {{|kryssSame ref no in complete plan}}, in the media plan under the tab General

• *I cannot write reference number on the order; the field is grey?

Uncheck the box {{|kryssSame ref no in complete plan}}, in the media plan under the tab General

• How do I register an order in another currency?

Enter special currency on the order, tab Other, field Currency-

• How do I enter a special allocation on an order, the tab is grey?

Check {{|kryssAllocation per order}} in the Media plan, tab Allocation template.

• How do I credit an allocation?

Open the order and click {{|btnCredit allocation}}. Select the invoice you wish to credit. A credit insertion will be created. Invoice the credit from 08-70-10.

• I want to credit the whole order, but not the capital cost.

Open the order, select the insertion and click on {{|btnCredit}}. Open the credit insertion and check {{|kryssExclude possible capital cost}} in the tab Other. Invoice in 08-70-10.

• Jag vill kreditera ett införande, men inte införingsavgiften.

Markera införandet och tryck på Kreditera. Öppna kreditinförandet och kryssa i rutan Undertryck eventuell införingsavgift i fliken Övrigt. Fakturera i 08-70-10.

• How do I credit a part of an insertion?

Select the insertion an click {{|btnCredit}}. Open the credited insertion and a price row and adjust the amount. Invoice in 08-70-10.

• Can I change media on an invoiced insertion?

Yes, you can. The change creates a log record on the order.

• Can I change client on an invoiced plan?

Yes, you can. Check the parameter {{|kryssAllow change of client on an invoiced plan}} in {{|pthBase registers/MED/Parameters}} tab Plans and Orders.