Difference between revisions of "FAQ:ACC/Payments/en"

Revision as of 10:05, 25 August 2026

• I get the error message Busy when I try to create a payment selection. What’s the problem?

Someone else is currently in the Payments module, or Marathon has closed incorrectly or crashed whilst someone was using it. To remove the message, go to Accounting|Backoffice|Base Registers|Purchase Ledger|Parameters and untick “Payments busy” under the Payments tab.

• Is it possible to import a reconciliation file from the bank when posting payments?

Yes, it is. Click on Import payment file in the LEV tab within the voucher, and you can then select and retrieve the file.

• My Plusgiro and/or international payments are not being authorised by the bank – why is this?

Check that the settings under Accounting | Backoffice | Base registers | Purchase ledger | Parameters, on the Payments tab, are correct. Plusgiro and foreign payments must be approved payment methods for bankgiro payments. If this does not help, check with the bank to find out what is wrong and contact Marathon’s support team.

• What do I need to be able to send supplier payment files to BGC?

You will need a seal and an agreement from your bank to be able to send supplier payment files via Kase Technologies AB. You enter the seal details under System|Base registers|Company-specific parameters, on the Payments tab. The seal number consists of 35 digits (25 digits are entered into the Seal field in Marathon), whilst the remaining 10 digits form the password used to seal the payments. Once this is done, we need to carry out some configuration, for which we charge a fee.

• Is it possible to make international payments via Marathon?

Yes, provided there is an agreement with the bank and that, in Marathon, under Accounting| Backoffice | Base registers | Purchase ledger | Parameters, on the Payments tab, international payments are set as an approved payment method for bank giro payments. The Bank for foreign payments field in the parameters must also be set to the correct bank.

• Is it possible to send Plusgiro payments via Marathon?

Yes, provided that Plusgiro is set as an approved payment method for bankgiro payments under the Payments tab in Accounting| Backoffice | Base registers | Purchase ledger | Parameters. In that case, Plusgiro payments will be included in the payment selection if you select payment method 1 (BGC). They are then included in the batch and can be sent or uploaded to the bank.

• Ett betalningsuppdrag blev fel, hur raderar jag det?

Markera betalningsuppdraget under fliken Betalningsfiler i Ekonomi|Betalningar och klicka sedan på Makulera betalning.