Endringer i Marathon-support
| Published | 2024-11-21 |
|---|---|
| Module | System |
| Version | 546W2410 |
| Revision | 0 |
| Case number | CORE-5880 |
Endringer i Marathon-support
Etter 15. november 2024 gir vi kun full støtte til brukere med riktig tillatelse. Brukere som ikke har tillatelse, har fortsatt tilgang til støtte, men i begrenset omfang. Derfor er det viktig at alle brukere i deres installasjon er merket med riktig tillatelse.
Hva innebærer full støtte? En bruker med tillatelse til full støtte har tilgang til all informasjon i de selskapene hun/han har tillatelse til. Det betyr at brukeren kan få svar på sin Marathon-støtte som kan inneholde konfidensielle opplysninger. Tillatelsen gjelder alle selskaper som brukeren har tillatelse til, uavhengig av tillatelsesgruppe.
What does limited support mean?
A user without full authorization can still contact the Marathon support team with general questions regarding Marathon’s functionality. However, the solutions that will be provided by the Marathon support cannot contain any Marathon data.
Instruction to ensure that users are provided the correct authorization.
1. Open users’ settings
• For the old interface: go to Base registers/General/Users, tab Other
• For the new interface: Go to System/Base registers/Users, tab Other
2. Check the box "Has access to all information in authorized companies via Marathon's support” for the users who should have access to Marathon data in support tickets.
It’s possible to batch change the authorization parameter by selecting multiple users and clicking on the button BATCH CHANGE.
In Base Registers/General/Users it's possible to export the list to Excel to examine the users with authorization with the button EXPORT.
Why are we making this change?
We are constantly striving to offer you the most efficient support while also improving the security and protection of your data in Marathon. This new procedure will help us ensure that only authorized persons have access to confidential Marathon data.
If you have any questions please feel free to ask us at support@kase.se
